Privacy Policy
Your privacy matters deeply to us. We've crafted this policy to be transparent about how we handle your personal information at Skilnova Spark.
Information We Collect
When you engage with our financial modeling platform, we collect information that helps us provide better educational experiences. This includes basic details like your name and email when you create an account, along with learning preferences and progress data.
We also gather technical information — your browser type, device details, and how you navigate through our courses. Think of it as understanding which learning paths work best, so we can improve our platform continuously.
- Personal identifiers: name, email address, phone number
- Educational progress and assessment results
- Communication preferences and feedback
- Device and browser information for optimal performance
- Usage patterns to enhance learning experiences
How We Use Your Data
Your information serves several important purposes in our educational ecosystem. Primarily, we use it to personalize your learning journey — tracking which financial concepts you've mastered and which areas might need additional focus.
We also analyze aggregated data to improve our course content. If many students struggle with a particular modeling technique, we know to enhance that section or create additional resources. It's about making financial education more accessible for everyone.
- Delivering personalized course recommendations
- Tracking learning progress and achievements
- Sending relevant updates about new financial modeling courses
- Providing technical support and troubleshooting
- Analyzing platform performance and user satisfaction
We occasionally send newsletters with market insights or new course announcements, but you can opt out anytime. Our goal is adding value, not cluttering your inbox.
Data Protection & Security
Security isn't just a checkbox for us — it's fundamental to how we operate. We employ industry-standard encryption for data transmission and storage, ensuring your personal information remains protected from unauthorized access.
Our servers are hosted in secure facilities with regular backups and monitoring. We also conduct periodic security audits and keep our systems updated with the latest protection measures. Your trust is something we take seriously.
- SSL/TLS encryption for all data transmissions
- Regular security assessments and vulnerability testing
- Access controls limiting who can view personal data
- Secure backup systems with encryption at rest
- Compliance with South African data protection regulations
Your Privacy Rights
You maintain control over your personal information. You can request copies of data we hold about you, ask us to correct inaccuracies, or delete your account entirely. We typically respond to such requests within 30 days.
If you're concerned about how we handle your information, you can also lodge complaints with relevant data protection authorities. We welcome feedback about our privacy practices — it helps us improve.
- Access your personal data and learning records
- Request corrections to inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Export your course progress and certificates
To exercise these rights or ask questions about our privacy practices, contact us using the information provided below. We're here to help ensure your comfort with how we handle your information.
Updates & Changes
Privacy policies evolve as our platform grows and regulations change. When we make significant updates, we'll notify you via email and post the changes prominently on our website. Minor clarifications might be updated without notification.
This policy was last updated in January 2025. We recommend checking back periodically, especially if you're a regular platform user. Staying informed about how your data is handled is always a good practice.
We believe transparency builds trust. If something in this policy isn't clear or you have specific questions about our data practices, don't hesitate to reach out. Clear communication about privacy is essential in today's digital learning environment.
Questions About Your Privacy?
We're committed to addressing any privacy concerns you might have. Our team is available to discuss how we protect your information and handle your data.
Reach us at [email protected] or call +27 82 928 0179
Skilnova Spark
41 Fountain Street, Bloemfontein Central
Bloemfontein, 9301, South Africa